tbjee Terms and Conditions

1. General Introduction

These terms and conditions ("Terms") form a legally binding agreement between tbjee ("Platform", "we", "us") and every individual who uses this website and its services ("User", "you"). tbjee is an online casino and sports betting platform that provides entertainment gaming services for users in Bangladesh.

These Terms apply alongside our Privacy Policy and Responsible Gaming Policy. Together, all these documents form the complete agreement between you and tbjee.

By using our platform, you acknowledge that you are agreeing to these terms voluntarily and with full understanding. We are committed to maintaining the quality of our services and keeping our users safe at all times.

2. Definitions and Terminology

The key terms used in these conditions are defined as follows:

• "Platform" — The tbjee website and all services, features and content included within it.
• "Account" — A registered user's personal profile and balance on the platform.
• "Wager" or "Bet" — Money placed to participate in a game or sports event.
• "Bonus" — A special reward or additional credit granted by the platform.
• "Wagering Requirement" — The amount that must be wagered before a bonus can be withdrawn.
• "KYC" (Know Your Customer) — The identity verification process.
• "BDT / ৳" — Bangladeshi Taka, the primary currency of this platform.
• "BST" — Bangladesh Standard Time (UTC+6).

3. Eligibility and Registration

3.1 Age Requirement

To open an account and use the services on tbjee, a user must be at least 21 years of age. No person under the age of 21 may use this platform. We reserve the right to verify age and may request supporting documents if there is any doubt.

3.2 Single Account

Each person may operate only one account. Creating multiple accounts is strictly prohibited. Violating this rule will result in all accounts being closed and the associated balances may be forfeited.

3.3 Accuracy of Registration Information

All information provided at registration — name, date of birth, address, mobile number — must be accurate and truthful. We reserve the right to close an account if false information is provided. Any change in details must be reported to our support team immediately.

4. Account Management

4.1 Login Security

Keep your account password and login details completely confidential. Do not share your login information with any third party. If you notice any unauthorized access or suspicious activity, notify our support team immediately.

4.2 Account Verification (KYC)

We may request identity verification at any time for security and fraud prevention purposes. This may require a National Identity Card (NID), passport or other supporting documents. Withdrawals may be temporarily suspended until verification is complete.

4.3 Balance Management

Your account balance is kept up to date at all times. If you notice any discrepancy, please inform us within 24 hours. Claims made after the specified period may not be accepted.

5. Deposits and Withdrawals

5.1 Deposit Methods and Limits

tbjee accepts the following payment methods:

5.2 Withdrawal Terms

The account must be fully verified before a withdrawal request can be made. Withdrawals are always processed through the same method used for the deposit. If there is an active bonus, withdrawals may be restricted until the wagering requirement is met.

5.3 Third-Party Payments

Deposits may only be made from a payment account registered in your own name. Transactions using another person's account are prohibited and may result in account closure.

6. Bonuses and Promotions

6.1 Welcome Bonus

tbjee offers new users a 100% bonus on their first deposit up to ৳15,000. For example, if you deposit ৳10,000, you will receive an additional ৳10,000 bonus and your total balance will be ৳20,000.

6.2 Wagering Requirement

The wagering requirement for the welcome bonus is 20 times (20x). This means you must wager 20 times the bonus amount before it can be withdrawn. For example, if you receive a ৳5,000 bonus, you must wager a total of ৳100,000 to withdraw it.

6.3 General Bonus Rules

• Each bonus offer has a specific validity period — any unused bonus will expire at the end of that period.
• A bonus is applicable only once per account.
• You cannot withdraw directly from a bonus balance — it becomes withdrawable only after the wagering requirement is met.
• In cases of bonus abuse or fraud, the bonus will be cancelled and the account suspended.
• VIP cashback and other offers are subject to their own separate terms and conditions.

6.4 VIP Program

tbjee's VIP program has four tiers: Bronze, Silver, Gold and Platinum. Weekly cashback is provided at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback

VIP tier progression depends on continued play and activity.

7. Betting and Gaming Rules

7.1 Finality of Game Results

Once a bet is confirmed, it cannot be changed or cancelled. Game results are determined based on real-time data. If an incorrect result is given due to a technical error, tbjee reserves the right to restore the correct result.

7.2 Sports Betting

For sports betting, results obtained from official sources will be considered final. If a match or event is abandoned, suspended or cancelled, the bet amount will be refunded or recalculated in accordance with the applicable rules.

7.3 Casino Games

All casino games are operated using certified Random Number Generator (RNG) technology, which ensures fair play. There is no possibility of external influence or manipulation of game results.

7.4 Maximum Bet Limits

Each game and betting market has its own maximum bet limit, which is displayed in the game interface. If this limit is exceeded, the bet will be automatically rejected.

8. Prohibited Activities

The following activities are strictly prohibited and may result in account closure and legal action:

• Operating multiple accounts or using another person's account.
• Abusing the bonus system (bonus hunting, arbitrage betting).
• Using any automated software, bots or scripts.
• Exploiting security or technical vulnerabilities in the platform.
• Money laundering or illegal financial activities.
• Colluding with other users to manipulate betting outcomes.
• Using a false identity or fraudulent documents.
• Unauthorized use of platform content, data or intellectual property.

9. Responsible Gaming

tbjee is firmly committed to responsible gaming. We want our users to enjoy gaming as a form of entertainment — not as a source of addiction or financial hardship.

We provide the following tools:

• Deposit Limits: Set daily, weekly or monthly deposit limits.
• Self-Exclusion: The option to temporarily close your account for a set period.
• Reality Check: Reminders about the amount of time spent playing.

If you need help, visit our Responsible Gaming page or contact us via 24/7 live chat. Excessive betting is harmful to your health and finances.

This platform is intended for persons aged 21 and above only.

10. Privacy and Data Protection

Keeping your personal information secure is our highest priority. tbjee uses SSL encryption and modern security technology to protect all your data.

To learn more about how your information is collected, stored and used, please read our Privacy Policy. We never sell your information to third parties.

Core principles of data protection:

• Only necessary information is collected.
• Information is used solely for the purpose of providing services and ensuring security.
• All financial transactions are conducted through encrypted channels.
• Upon your request, your account and associated data can be deleted (subject to legal requirements).

11. Intellectual Property

All content on the tbjee website — logos, designs, software, text, graphics, videos, and other media — is the intellectual property of tbjee or its respective licensors.

No content may be copied, distributed, published, or used for commercial purposes without our prior written permission. Limited use for personal and non-commercial purposes is permitted.

12. Limitation of Liability

tbjee is not liable in the following circumstances:

• Losses in games caused by internet disconnection or technical issues.
• Losses caused by the user's own negligence or mistakes.
• Delays or issues caused by third parties (payment providers, game developers).
• Unforeseen circumstances (Force Majeure) beyond our control.
• Bets or transactions made outside permitted limits.

In any case, our maximum liability will be limited to the principal amount of the relevant transaction.

13. Account Closure and Termination

13.1 Closure at the User's Initiative

You may voluntarily close your account at any time by requesting our support team. Any available balance should be withdrawn before closure.

13.2 Closure at tbjee's Initiative

We may close or suspend an account without prior notice in the following circumstances:

• Violation of the terms and conditions.
• Suspicion of fraud or illegal activity.
• Failure to complete KYC verification or submission of false documents.
• Extended inactivity (more than 12 months).
• Instructions from a court or regulatory authority.

13.3 Inactive Account Policy

Accounts that have been inactive for 12 months may be charged an inactivity fee of up to ৳50 per month. The fee will stop once the balance reaches zero.

14. Dispute Resolution

If you have a dispute or complaint, please contact our support team first. We take all complaints seriously and work to resolve them promptly.

Steps for dispute resolution:

1. Submit your complaint via live chat or email.
2. Our team will provide an initial response within 48 hours.
3. A final decision will be given after the necessary investigation is complete.
4. The final decision will be considered binding on both parties.

If you have a claim against our decision, please send the details by email to: [email protected]

15. Changes to Terms and Conditions

tbjee reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified in a timely manner via email or through the site in the case of important changes.

Continued use of the platform after any changes will be taken to mean that you have accepted the new terms and conditions. Please visit this page regularly.

16. Contact and Support

If you have any questions or complaints about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Available in Bengali 24/7

Our support team is ready to serve you 24 hours a day, 7 days a week. We provide support in Bengali and are committed to resolving your issues quickly.

For more information, visit our FAQ page and About Us page.