tbjee Privacy Policy — Your Information Is Our Responsibility

1 Introduction and Scope

tbjee ("we", "our", "platform") is an online casino and sports betting service operating in Bangladesh. This Privacy Policy ("Policy") applies to the tbjee website, mobile version, and all related services.

By using our platform, you are considered to have agreed to the terms described in this policy. If you do not agree with this policy, please refrain from using our services.

We take user privacy seriously and ensure the protection of your information through SSL encryption and other security measures. This policy may be updated from time to time; any changes will be published on this page.

2 What Types of Information We Collect

When opening an account and using services on tbjee, we may collect the following types of information:

2.1 Identity and Contact Information

• Full name, date of birth, and national identity card number (for age verification)
• Email address and mobile number
• Current and permanent address
• Occupation and source of income (under the responsible gaming policy)

2.2 Account and Transaction Information

• Username and password (stored in encrypted form)
• Deposit and withdrawal history (bKash, Nagad, Rocket, bank transfer)
• Betting and gaming activity history
• Bonus and promotion usage records

2.3 Technical Information

• IP address and device type
• Browser type and operating system
• Cookies and session data
• Time spent on the platform and page view information

2.4 Communication Information

• Messages you send to customer support via live chat and email
• Records of complaints, suggestions, and feedback

3 Purposes for Using Your Information

We use your information only for the following legitimate purposes:

3.1 Service Operations

Your information is essential for account registration, login verification, financial transaction processing, and providing gaming services. Under the tbjee Privacy Policy, this information is the core foundation of every service.

3.2 Identity and Age Verification

Our platform is for users aged 21 and above only. Age and identity are verified at the time of all registrations. Additional documents may be requested to verify the accuracy of the information provided.

3.3 Security and Fraud Prevention

We monitor transactions and activities to prevent unauthorized access, fraudulent activity, and money laundering. If suspicious activity is detected, an account may be temporarily suspended.

3.4 Responsible Gaming

As part of our responsible gaming policy, gaming behavior is analyzed so that risky activity can be identified in time and support can be provided.

3.5 Customer Support

Your information is used to improve the quality of our 24/7 live chat and email support, and to resolve your complaints.

3.6 Notifications and Communication

Your email and mobile number may be used to send important account-related notifications, security alerts, and updates about changes to services.

4 Sharing Information with Third Parties

tbjee does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared to a limited extent in the following circumstances:

4.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, and banking partners to process financial transactions. These organizations follow their own privacy policies.

4.2 Technology Service Providers

Operational information may be shared with game software providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others) and organizations that manage our technology infrastructure.

4.3 Legal Obligations

We may be required to provide information to authorities by court order, government directive, or applicable law. In such circumstances, only the minimum necessary information will be provided.

4.4 Fraud and Crime Prevention

In compliance with anti-money laundering (AML) regulations, information related to suspicious transactions may be provided to the relevant authorities.

5 Cookies and Tracking Technologies

tbjee uses cookies and similar technologies to improve website functionality and enhance the user experience.

5.1 Essential Cookies

These cookies are essential for maintaining your session, keeping you logged in, and ensuring security. Disabling them will prevent the site from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferences, language settings, and device type, making your next visit easier.

5.3 Analytical Cookies

Anonymous analytical data is collected to understand which parts of the site are used most and where improvements are needed. This data does not directly identify you.

Most browsers have the option to disable cookies, but doing so may limit some services.

6 Data Security Measures

We have implemented multi-layered security measures in line with industry standards to protect your information:

• SSL/TLS Encryption: All data transmitted on the platform goes through encrypted channels, preventing third-party interception.
• Password Hashing: Your password is never stored directly; strong hashing algorithms are used.
• Access Control: Only authorized staff can view user information on a need-to-know basis.
• Regular Security Reviews: Our systems undergo regular security testing to identify vulnerabilities.
• Data Backup: Data is regularly backed up on secure servers.

While we make every effort to protect your information, it is not possible to guarantee that data transmission over the internet is completely secure. Keeping your account password confidential is your responsibility.

7 Data Retention Period

tbjee retains your information only for as long as necessary:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: After an account is closed, transaction records may be kept for a specified period for legal and regulatory reasons.
• Disputes and Legal Proceedings: If any dispute or legal proceeding is ongoing, the relevant information will be retained until it is resolved.

After the specified period, information is securely deleted or anonymized.

8 Your Rights and Options

Under this Privacy Policy, you have the following rights:

8.1 Right to Access

You may request to know what information we hold about you. Contact us at [email protected] for assistance.

8.2 Right to Rectification

If there are errors in your stored information, you may request corrections. This can be done through account settings or customer support.

8.3 Right to Erasure

After account closure, you may request that your information be deleted under certain circumstances. However, some information may be required to be retained for legal and regulatory reasons.

8.4 Right to Object to Processing

You may object to the use of your information for marketing purposes. Log in to your account and update your communication preferences, or let us know via email.

9 Protection of Minors' Information

tbjee's services are for users aged 21 and above only. We do not knowingly collect any information from minors. If a user registers with false information and this is later proven, the relevant account and information will be deleted immediately and all transactions may be cancelled.

If your child has accidentally registered on our platform, please contact our customer support immediately.

10 Third-Party Services and Technologies

Our platform includes software from game providers (such as Pragmatic Play, Spribe, JILI, PG Soft). They may independently collect certain technical information as needed to operate games. tbjee is not responsible for the privacy practices of these third parties.

Our payment partners (bKash, Nagad, Rocket, banks) manage financial information according to their own policies. The relevant organization's policy also applies at the time of a transaction.

11 Changes to This Policy

tbjee may update this Privacy Policy from time to time to keep it in line with changes to its operations, technology, or legal obligations.

For significant changes, we will send a notification to your registered email address and update the date on this page. Continued use of the platform after a change means you have agreed to the new policy.

We therefore recommend checking this page regularly.

12 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team generally responds to your request within business days.

For more information, you may also visit our Terms and Conditions and Responsible Gaming pages.