Frequently Asked Questions
Answers to all your questions about tbjee
From opening an account to withdrawing money via bKash — find detailed English answers to the questions tbjee users ask most, all in one place.
tbjee is a trusted online gaming platform in Bangladesh. Every day our users ask questions about account registration, deposits and withdrawals, bonuses, games and security. On this page we have answered those questions honestly, clearly and in plain English so you can start playing with confidence. If you cannot find your question, let us know via our 24/7 live chat.
Account
Account and Registration
To open an account at tbjee you need an active mobile number, an email address and a strong password. A verification code will be sent to your mobile to complete the registration process. If you provide the correct details, your account will be active within a few minutes.
tbjee is for people aged 21 and above only. When you open an account you confirm that you are over 21. Accounts belonging to underage users will be closed immediately and deposited funds will not be returned. We urge parents and guardians to keep access controls in place on your children's devices.
No. Only one account can be opened per mobile number or per device. Attempting to create multiple accounts risks suspension of all of them. If you have a problem, contact us directly via live chat.
Go to the tbjee Login page and click the "Forgot Password" option. An OTP code will be sent to your registered mobile number. Enter the code correctly and you will be able to set a new password. If you have trouble with this process, contact the support team via live chat.
Yes, tbjee is fully mobile-friendly. You can easily log in and play from the browser on any Android or iOS smartphone. There is no need to download a separate app; all features are available in the mobile browser.
Transactions
Deposits and Withdrawals
Money deposited via bKash is usually added to your tbjee account within a few minutes. Your balance updates automatically once the payment is confirmed. If the funds have not arrived within 15 minutes, contact us via live chat with your transaction ID.
The minimum deposit at tbjee is ৳300 — this applies to all methods including bKash, Nagad, Rocket and bank transfer. This limit is set so that everyone can get started easily with a small amount.
Yes, withdrawals via both Nagad and Rocket are supported at tbjee. Once a withdrawal request is approved, the funds usually reach your mobile wallet within 5 to 30 minutes. The minimum withdrawal amount is ৳500.
For bank transfers, deposits are generally processed within banking hours. For withdrawals, the funds reach your bank account within 5–30 minutes of approval. Our support team is ready to help if there is any delay.
tbjee itself does not charge any extra fees on deposits or withdrawals. However, your mobile banking service or bank may apply a small charge according to their own policies. It is worth checking the fee policy of the relevant service before making a transaction.
A withdrawal request can be cancelled before processing has started. Once processing has begun it cannot be cancelled. If you submitted a request with incorrect details, contact us via live chat as quickly as possible.
Games
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, log in to your tbjee account and go to the Sports or Cricket section. Pre-match markets are available before a match starts and live markets are available while it is in progress. Choose your preferred match and outcome, place your bet and confirm it.
RTP (Return to Player) is a theoretical percentage indicating how much a game returns to players over the long term. For example, an RTP of 96% means that on average ৳96 is returned for every ৳100 wagered over the long run. However this is theoretical — the outcome of each spin is independent and random.
Yes. tbjee offers live casino games from world-class providers including Evolution Gaming and Ezugi. You can play live roulette, baccarat, blackjack and other games with a real dealer. With a good internet connection you can enjoy them seamlessly on mobile as well.
Yes. tbjee only uses games from certified developers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming and others) who use an RNG (Random Number Generator). This means every outcome is completely random and cannot be predetermined by anyone.
Aviator is a crash-style game by Spribe. A plane takes off and a multiplier keeps rising. You need to cash out before the plane crashes. The longer you wait the higher the multiplier grows, but if it crashes you lose everything. The strategy is to cash out at the right moment.
Yes. tbjee offers betting on the T20 World Cup as well as other ICC tournaments, IPL and international cricket events. You can bet on various markets including match winner, top batter and leading wicket-taker. Check the Cricket section for the latest updates.
Offers
Bonuses and Promotions
Open a new account at tbjee and make your first deposit of at least ৳300 to receive a 100% welcome bonus of up to ৳15,000. That means if you deposit ৳15,000 you will receive an additional ৳15,000 as a bonus. The bonus is added to your account automatically.
The wagering requirement for the welcome bonus is 20x. This means you must wager 20 times the bonus amount before you can withdraw winnings from the bonus. For example, if you receive a ৳5,000 bonus you will need to place a total of ৳1,00,000 in bets.
tbjee's VIP program has four tiers: Bronze (up to 0.2% cashback per week), Silver (0.4%), Gold (0.6%) and Platinum (0.8%). By playing regularly you will move up to higher tiers and receive cashback every week.
Yes, bonuses have an expiry period. The terms and conditions of each bonus state the expiry date. If wagering is not completed within the specified time the bonus may be cancelled. Read the terms carefully as soon as you activate a bonus.
Yes. tbjee offers limited-time special promotions for Eid, Pohela Boishakh and other occasions. To receive these offers, log in to your tbjee account and check the promotions page, or ask us via live chat.
Security
Security and Responsible Gaming
Yes. tbjee uses SSL encryption technology to keep all data secure. Your personal and financial information is not shared with third parties. You can find full details on our privacy policy page.
Self-exclusion is the option to temporarily or permanently suspend your own account. If you feel you are spending too much time or money on gaming, let the support team know via live chat. We are available 24/7 to assist you in English.
tbjee takes responsible gaming very seriously. If you or someone close to you is affected by a gaming addiction, visit our responsible gaming page. There you will find information on setting limits, taking breaks and accessing professional support.
tbjee is a safe and reliable platform that follows SSL encryption and fair play principles. We use only verified payment gateways and make player security our top priority.
tbjee maintains strong security measures, but you should also stay alert — do not share your password with anyone, avoid logging in on public Wi-Fi and change your password regularly. If you notice any suspicious activity, contact our support immediately.
Live Chat
Bengali-language support 24 hours a day, 7 days a week. Speak directly with our team.
Email Support
For detailed questions, email us at: [email protected]
Terms and Conditions
Read our page for full details on the terms and conditions for all bonuses and games.
Still have questions? Contact support
Our English-speaking support team is available seven days a week, twenty-four hours a day to answer any question you have.